Maintenance Requests
For non-emergency maintenance issues, residents are encouraged to submit requests through the Tenant Portal. Our team is committed to providing prompt and efficient service; however, requests are prioritized based on urgency and processed in the order they are received.
Maintenance requests are reviewed Monday through Friday, from 9:00 AM to 5:00 PM, excluding holidays. Once reviewed, a qualified technician or approved service vendor is typically assigned within 24 to 48 hours. Scheduling and completion times may vary depending on the nature of the repair, parts availability, and vendor scheduling.
Please note that certain maintenance requests may result in charges to the resident if the issue is determined to be the resident’s responsibility under the lease agreement.
Emergency Maintenance
If you smell gas or observe a fire, call 911 immediately.
Any condition that poses an immediate threat to life, health, safety, or the property itself is considered a maintenance emergency. For after-hours emergencies, please contact our Maintenance Contact Center immediately for assistance.