With the exception of emergencies, maintenance requests can be submitted through our tenant portal. Our effort is to respond timely, though requests will be addressed in the order they are received and by their level of urgency.
Requests are reviewed Monday to Friday from 9 am to 5 pm (except for holidays), hereafter, we assign in the next 24 to 48 hours approximately a Technician or a Vendor to resolve your request between . Take in mind, that some requests could consider an extra charge for the tenant.
For gas odors or fire, call 911 immediately. Any other issue related to the property under lease that is threatening to life, health or the property is considered an emergency.